Privacy Policy

At Shiv Handloom House, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard information when you visit our website, contact us or purchase products from our store located at Maninagar, Ahmedabad.

By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Your name, phone number, email address and delivery address when you make an enquiry, place an order or contact us via WhatsApp or phone.
• Communication Data: Messages, enquiries and feedback you send to us through WhatsApp, phone calls or any other communication channel.
• Device & Usage Information: Your IP address, browser type, operating system, pages visited, time spent on our website and other analytical data collected through cookies or similar technologies.
• Location Data: General geographic location based on your IP address to provide relevant information about our store.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your enquiries and provide customer support.
• To process and fulfil your product orders and requests.
• To communicate with you about products, offers and updates related to Shiv Handloom House.
• To improve our website, products and customer experience.
• To analyse website traffic and usage patterns.
• To comply with applicable laws and regulations.

3. Information Sharing & Disclosure

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business or servicing you, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, court order or governmental authority to disclose your information.
• Business Protection: To protect the rights, property or safety of Shiv Handloom House, our customers or others.

4. Data Security

We implement reasonable security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites such as Google Maps and WhatsApp. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our website and services are not directed towards children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of receiving promotional communications from us.
• Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws. Once your information is no longer needed, we will securely delete or anonymise it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Business Name: Shiv Handloom House
• Owner: Jainam Pathak
• Address: 1, Haridarshan App, Maninagar Char Rasta, Maninagar, Ahmedabad, Gujarat - 380007
• Phone: +91 95581 49715
• WhatsApp: +91 95581 49715